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Effective October 1, 2026, MembersHealth Signature MFAP replaces UA Canada’s TELUS Health program, providing confidential support for members and their eligible dependants.

What services are available?

• Medical care: Virtual physician appointments, prescriptions, lab and diagnostic orders, specialist referrals, second opinions and medically required doctor’s notes.
• Mental health: Counselling for stress, anxiety, depression, relationships, addiction and trauma, available in person, virtually or by telephone.
• Everyday support: Financial guidance, legal consultation, nutritional counselling and life coaching.
• Indigenous wellness: Culturally grounded care through the Roots of Resilience program, including traditional teachings, Elder engagement and individual support.

Medical and urgent mental health support are available 24/7, including holidays.

Book an appointment with MembersHealth

Visit UA Canada Wellness for more information

What does it cost?

Medical appointments and counselling are provided at no additional cost through UA Canada’s Member & Family Assistance Program.

Who can use it?

UA Canada members and their eligible dependants, including spouses and children, can access the program. Please ensure your family knows these services are available.

Is it confidential?

Yes. Your participation and conversations remain strictly confidential.

How do I access the program?

Call: 1-844-UAC-MFAP (1-844-822-6327)
Book online: uacanada.ca/membershealth
App: MembersHealth, available for iOS and Android
Questions: careteam@membershealth.ca

For urgent mental health support, call and request immediate assistance.

As a UA Canada member, you have access to Togetherall, an online peer-support community that allows you to reach out for support without anyone knowing your identity. The community is completely anonymous and built on the understanding that people are more likely to seek help when they can remain anonymous.

By signing up and creating an account, you can interact with thousands of people around the world who may be going through situations similar to yours. Like a Facebook or Reddit group, you can connect with people who are there to support you or share your own experiences to help others through a difficult time, all while remaining completely anonymous.

We encourage you and your family to sign up and create an account. Seeing that others may be facing similar challenges can remind us that we are not alone and that someone is always available to listen and understand. No one will know you have used the program unless you choose to tell them.

Visit UA Canada Wellness to create an account

“I found it almost impossible to discuss my mental health, and I was a bit frightened of disclosing it to my friends. Being able to talk online to other people about that was really, really useful. Otherwise, I would have kept it all bottled up.”

What does it cost?

Nothing additional. This program is included through the UA Canada National Wellness Program for you and your family to use.

Who can use it?

Anyone in your family is able and encouraged to use the available services. Your spouse, child or other family member does not need your permission or account access. They can create their own account through the UA Canada portal. Please ensure your family knows they have access to this program should they need it.

Is it confidential?

Absolutely. Togetherall emphasizes anonymity because people are more likely to reach out when they can remain anonymous. When registering, you must provide some information, such as your email address, name and phone number. This information remains with Togetherall and is never shared with UA Canada or the Local Union.

The site is monitored to ensure users do not share names, locations or other information that could compromise another person’s anonymity. Personal information would only be used in an emergency.